Corrective and Preventive Action Procedure: To ensure that non-conformities / potential non-conformities shall be addressed appropriately by determining and resolving the root cause of the issues. To prevent the occurrence of non-conformities or recurrence of potential non-conformities being practiced at site.
Any employee can raise a Corrective and Preventive Action Request. The basis of CPAR could be, but not limited, to the following:
- A complaint from the customer
- Potential problem and non-conformance
- Problem with vendor
CPAR shall be raised with the complete details of the problem or potential problem and its possible causes. (Corrective and Preventive Action Procedure)
In case that CPAR was initiated by non-QC Personnel, the CPAR shall be discussed and given to the Site QA/QC Manager. If the Site QC Team is convinced that CPAR has to be raised, the CPAR shall be arranged with CPAR sequential number.
The CPAR shall be discussed by the Site QA/QC Manager to the Project Manager to determine whom it shall be addressed. After determining, the Project Manager shall call the appropriate personnel to support them to analyze the issues, address the actual root cause, and come up with effective corrective action.
Suitable corrective and preventive actions shall be recommended in the CPAR including the responsible personnel and target date. CPAR shall be filled completely and signed by the appropriate personnel. Corrective and Preventive Action Request shall be logged by the Site QC Engineer into the CPAR register.
CPAR shall then be forwarded to the responsible person for taking the corrective action, after keeping a copy in the pending CPAR file. If the corrective and preventive action is to be taken in some other division, it shall be coordinated with the Corporate Quality Manager.
Upon completion of the proposed Corrective and Preventive Action, the original CPAR shall be sent back to the Project Manager and/or Site QA/QC Manager. Completion of the Corrective/Preventive Action shall be verified and CPAR shall be closed.
The Site QA/QC Manager shall submit a CPAR copy to PMT for the acceptance of the CPAR Corrective Action and its final Closure. CPAR register shall be updated with details and a copy of the closed CPAR shall be sent to the originator.
If the CPAR was originated due to an Employers/PMT’s complaint, the PMT shall be informed suitably within (7) seven calendar days. The original of the closed CPAR shall be filed in Site QA/QC Manager Office.
Copies of the CPAR register shall be sent to the Contractor Corporate Quality Department Manager on periodically.
The details of CPAR’s raised, brief description, corrective and preventive action, target date shall be part of the quarterly quality performance analysis.
The above analysis shall be one of the bases for the Project Management Review meetings.
All Quality records shall be kept in accordance with the Control of Quality Records Procedure (CQR) of Quality Control Plan (QCP).