How to Measure Quality Performance in Construction Projects: to tracking, review, and regulate the progress & performance of the project. Initiate the corresponding changes according to data as identified from any area that has been changed in the plans as required.
The Site QA/QC Manager shall initiate and conduct a meeting to establish a systematic approach (Key Performance Indicators Analysis) on all facets of the construction stage that needs to be monitored and measured.
Areas that will be monitored and measured shall include, but not limited to the following.
- Site Inspections
- Employer Feedbacks (Employer Satisfaction & Complaints)
- Project PQI
- Monthly Quality Report
- Approval (Material, Document, Procedure, MS, ITP, etc.)
- Others that will be discussed in the meeting.
The meeting shall also identify the frequency of submission/collection of records/data.
The DCC shall directly coordinate and submit all records/data required, as agreed in the meeting, to the Site QA/QC Manager/QC Engineer.
Upon obtaining sufficient records/data, Site QA/QC Manager/QC Engineer shall analyze all the records/data and devise/formulate a baseline as reference for the proposed Key Performance Indicator (KPI) (How to Measure Quality Performance in Construction Projects).
Generated KPI shall meet the following.
- Attainable / Achievable
The benefits of applying KPI Analysis are the following.
- Identifying opportunities and problems
- Determining priorities
- Taking action to improve
- Changing or adjusting strategy
- Providing feedback to change behavior
- Recognizing and rewarding accomplishments
Measure Quality Performance in Construction Projects
- The Site QA/QC Manager shall submit the KPI to the Contractor Corporate Quality Manager. Site QA/QC Manager for review and approval otherwise, it shall be returned to the Site QA/QC Manager/ Engineer for revision.
- The Site QA/QC Manager shall discuss the accomplished KPI with the Project Manager for information and appropriate action if required.
- Approved KPI shall be discussed in the succeeding meeting and if some actions are required, it shall be implemented the soonest.
- The Site QA/QC Manager in collaboration with the Site QC Engineer shall monitor and maintain the KPI.
- Investigation on the root causes as a result of periodic analyzation of KPI shall be addressed to the Project Manager.
- Root causes that indicate positive results shall be used as a future reference to maintaining quality performance.
- On the other hand root causes that show negative results shall be further investigated and a Corrective and Preventive Action shall be addressed.
- The KPI trends shall be a regular part of the Project Management Review Meeting.
- Quality records shall be kept in accordance with the Control of Quality Records Procedure.